Delivery, Returns and Refunds Policy

Returns, Refunds and Reprints

Sofiera offer a full reprint or refund policy in a product supplies has an issue with it and the problem is our responsibility. 

Compliance to UK law as regards to returns policy of online good.

You have a right to return a product within 14 days if a product is faulty, not as described and a full refund.

We adhere to the Consumer Rights Act 2015, customers are entitled to a full refund, replacement when goods are faulty or not as described.

If customers have ordered the wrong size or changed their mind we have the right to refuse a refund, but this will be at our discretion.

Customers have a right to return products within 14 days of receipt of the purchase. This excludes personalised items unless faulty.

In the event of finding a fault please inform us as quickly as possible and return the product as advised.

Depending on the fault and issue with the order, we may ask  for you to return the order back to us using a trackable service so as to avoid any further issues. Return charges will be at the customer’s cost.

Please also supply photographic evidence where possible of any issues relating to the product or the print so a better idea of the initial problem will be more apparent.

Please note that refunds will be considered and discussed after Sofiera has been given every opportunity to rectify any issues with the order. Please note our Returns/Refunds/Reprint policy only extends up to a maximum of 30 days from delivery of the goods. Any complaints outside of 30 days will not be accepted.

Delivery and Shipping

All deliveries will be sent via Royal Mail UK and International post. Any changes to this will be displayed on the Delivery section of the website.

The order will be sent to the address given at checkout for delivery.

Price, currency and customs taxes will be adjusted depending on the shipping country and customer will be notified accordingly if there are any changes to the displayed fees online.

At the present time all UK delivery will be free of charge.

European countries will have a delivery fee of £9.95

Worldwide delivery fee is £19.95

These locations are subject to any changes by Royal Mail and will be under Royal Mail terms and conditions regarding delivery time for locations. We will inform you as soon as we are aware of any issues with delivery.

For UK delivery we are aiming for 5-7 business days. Estimated.

For Europe delivery we are aiming for 7-10 business days. Estimated.

For Worldwide delivery we are aiming for 10-14 business days. Estimated.

Please note we are not liable for any delay or customs restrictions that specific countries place. Delivery times will also be dependant on shipping.

If we are notified or become aware of any issues we will contact the customer as soon as practically possible.

Shipping fee will be displayed in checkout before the final step.

Undelivered items will be returned to us by Royal Mail. Refunds will not apply if items are returned undelivered.

If you change your mind about your order you have a two hour window to cancel the order and must notify us by email before this time. 

If goods are damaged you have a right to return these for a refund. You will be responsible for returning the product to us, at your cost.

Customs and import fees- you will be charged all costs for customs and import fees to your selected shipping country, please make sure you are familiar with these rules and fees that apply. Items are being shipped from the United Kingdom (UK).

For order over 10+ (quantity) t-shirts will be classified as bulk orders and additional charges may apply for extra delivery charges. Total cost of delivery will be advised after order has been placed.

Express delivery may be available on request although there will be extra charges incurred for these. Please contact us to discuss this.

Deliveries during busy periods of adverse weather conditions

At periods of seasonal high demand, or during adverse weather conditions, delivery deadlines may be missed or delayed. We will organise and arrange delivery your goods in accordance with your delivery deadline. The items will be despatched using a 3rd party courier other than Royal Mail and we will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, Sofiera cannot be held responsible for refund of any form. We will attempt to recover costs and expenses from our 3rd party delivery companies, but cannot guarantee any delivery or refund in these instances.

Sofiera will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods. We recommend you take out your own insurance to protect your goods.

Brexit and Deliveries Outside the UK – Extra Charges, Taxes, Duties or Fees

Due to the departure of the UK from the European Union, all deliveries from the UK to Europe, and from the UK to anywhere outside the UK maybe subject to extra charges, taxes, duties or fees. This will be your liability.  Sofiera reserves the right to charge you, the client, for these extra taxes, duties or fees. We may apply an extra charge to your order to cover some of these costs. If these costs are less then your additional charge, you will be refunded the difference. If the taxes, duties or fees are higher than any extra charge we apply, you will be responsible for payment of the difference. You accept these extra charges and ordering with a delivery address outside the UK.

For deliveries to Europe and outside the UK, Sofiera will not be responsible for any delays that occur. We will despatch the items with care and attention, and with the appropriate delivery service, but any delays will not be the responsibility of Sofiera.

Failed, or Delayed Delivery & Partial Deliveries

Sofiera will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods. We recommend you take out your own insurance to protect your goods.